Cloud Telephony

Automate your Business Communication on Cloud

Industry Segment: Retail, Real Estate, CRM Users, Inbound Marketing
Ideal Number of Users: 0-10 Users or International
Purpose: To track all your business communication with clients from office or filed.

Cloud telephony (also known as hosted telephony) refers specifically to voice services and more specifically the replacement of conventional business telephone equipment, such as a private branch exchange (PBX), with third-party VoIP service. Cut the wires and move to cloud.

Business Challenges
Are you still figuring out how to track calls between multiple offices. teams and clients. The usual challenges faced by clients are On-Premise deployments, Scalability, Telecom lines Going down frequently and no third party integrations. And a reliable partner to shortlist and deploy between multiple solutions

Simple solution to complex problem
Move to new age cloud Telephony systems and you can manage all your calls remotely through a beautiful online User interface. With both Domestic and International Cloud Telephony APIs customer can seamlessly manage their business calls. If your number of users are more that 30 a Hosted contact solution will be better solution.

Overall Benefits:
– Reduction of operating costs
– Improved quality of service
– Development of enhanced or new services using integrations.
– Automating business process on IVR workflows.

Adopting cloud telephony means that all the phone infrastructure of the company will be transferred from the legacy setup to the internet. While calls may still utilise existing infrastructure like fixed phone lines or mobile devices, and utilise systems like the office switchboard or PBX; cloud telephony calls are digital and transmitted, routed and terminated via the internet. This process is known as placing the service in a virtual or cloud environment – hence the term ‘cloud telephony’.

In a virtualised environment, all the telephony ‘hardware’ such desk phones, cables and switchboards are replaced by software and operated virtually by a third party. A business simply needs to sign up for the service with a trusted cloud telephony partner. Typically, there is a monthly service fee, dependent on the package chosen – the number of lines activated, types of value-added services chosen and so on – which results in a recurring monthly cost, that can be allocated to OPEX. As opposed to spending on hardware and software to own and operate systems, ensuring uptime and depreciation, replacement and having skilled employees on board, a cloud-based model delivers the same connectivity while eliminating all these issues.

For many small businesses, traditional fixed line telephony services offer a compelling proposition. If the infrastructure is already in place and sufficient to address regular business demands and there is limited need for remote working or sophisticated customer interaction, the move to cloud can well be deferred.

However, for companies actively seeking to cut operating expenses related to telecoms, improve service availability and improve the agility of the company, cloud telephony provides compelling benefits. Such companies could include:

– Those with a distributed workforce, either in the form of remote workers, other office locations or mobile staff
– Those with a fleet of workers in the field, needing access to central phone systems
– Organisations requiring customer verification services and call recording
– Suppliers of multinational services or others requiring 24×7 telephone support
– Businesses conducting phone or SMS campaigns needing data collection and analytics

Cloud services can support regulatory and security requirements as well, often a driver in the case of outsourcing companies working with overseas clients.